Because we have no control over these charges we are unable to advise what duties may apply. We can only see tracking, create an enquiry and redirect on certain parcels.ĭuties charged to recipients of international mail items are determined by the destination country. If your package is late/missing or damaged please contact Auspost. If anything is unclear or you have more questions, feel free to contact our customer support team. We don’t guarantee that we will receive your returned item. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. If an incorrect item has been purchased or the parts fitment was not confirmed by your local dealership before purchasing there will be a 20% restocking fee upon the return of the item. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: PO Box 48 Rosewood Queensland We have no control over courier companies. If your item has been Damaged/Lost/Broken by Australia Post during transit, you will only be eligible for a refund if Insurance was purchased with the Shipping. Normally is 3 - 7 Days, may take longer in WA, TAS, and SA. Normally is 1 -3 Days, may take longer in WA, TAS and SA. Please contact us, we will organise pick up or postage with you. 'This product can't be shipped at moment, please try later.'
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